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Genaro's Rotisserie & Grill

10405 Park Rd., Charlotte, NC, 28210
(704) 752-1987

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Restaurant Details
Cuisine
$ ($0 - $14)
Price
Not Required
Reservations
Non-smoking
Features
Hours
11 a.m.-10 p.m. Monday-Saturday at Park Road
to 9 in Indian Trail
to 8 p.m. Sunday both locations.
Location & Nearby Info
Reviews & Comments
CRITICS REVIEWS
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July 28, 2011 - The Charlotte Observer - Helen Schwab, Restaurant Writer

Yes, it's hot. But true restaurant warmth - as in a simple, sincere welcome and attentive service - is still in startlingly short supply in Charlotte. Genaro's delivers that warmth with grace and consistency.

(Full review)
USER REVIEWS
Aug 08, 2011 - drabinov
BEWARE of their gift certificates

Food and service are OK but BEWARE, they will not honor gift certificates that have expired (I'm talking about a gift certificate not a discount coupon!). My family and I have been going to the restaurant an average of once every couple of months for the past two years, and I explained to the owner that we just kept forgetting to bring along the gift certificate, but he wouldn't make any exceptions. He's certainly entitled to being inflexible and stubborn, but we will not go again to his restaurants. There are other Peruvian restaurants in the Charlotte area....

Jul 31, 2011 - frankie001
argh, dont eat the fish

ate the see vee jay and got really sick, they didnt cook the fish or shrimp and had diarrehqa for 4 days. o man if i only knew, it ust of beeen de water, ha ha

Jul 31, 2011 - ddpeckers246
Pah Leaseeeeee

Their chix wings are a copy of dd pekckers, the waiters are rude, the owner is never there, some lady is there during the ddays. GO TO POLLO LOCO or CHICKEN COOP for better chicks.

(no rating) Jul 31, 2011 - katie123
Helen Needs to Retire

Oh come on Helen. Dulio hasn't had a job since he got fired from Momma Riccata's ten years ago. His "mommy" " owns the restaurant and the family runs the business. Get a glue!! helen, just retire and be done with it.

Jul 30, 2011 - tstout
Delish

Save yourself the time-order the chicken. It is sublime.

Jul 30, 2011 - mattsimone
Food, Service is Excellent

Been going to the Indian Trail location for almost 4 years now. We have never had a bad experience with the food or the service. Both have been fantastic. I send people here all the time who are looking for some place new and different to eat. You will NOT be disappointed!

Jul 29, 2011 - komodoman
Never a problem

I've eaten at Genearos 8-10 times and never had an issue with service. Mari123 claims they sat in a restaurant for 90 minutes and didn't get any food - either you're a liar, or you're the biggest wimp in the state. Why didn't you stand up and go look for a manager, mari?? Neither of their locations are that big and they have plenty of other servers you could have flagged down.

I tend to believe your post is BS.

Jul 29, 2011 - WAnglais1
Love This Place

I've been going to "The Gs" for a few years now (original and Pineville locations). I have never had any issues with the wait staff. The food is excellent, the prices well within my budget, and the atmosphere warm and friendly.

I've never had a bad experience there and take friends and family from out of town when they come to visit. As a matter of fact, one night after not coming around for a couple of months, the staff members asked where I had been and why I hadn't been in recently. That's the kind of place this is.

In a sea of chain restaurants in the Metro area, this makes me happy for the small business guy making a run at it.

(no rating) Jul 29, 2011 - STR3
Hey, Mari123

No disrespect here, but just get it to go and save yourself the service issue. It's excellent food you can enjoy at your own family table. They run out of food, go somewhere else. Very simple.

(no rating) Dec 22, 2010 - MARI123
POOR CUSTOMER SERVICES

POOR CUSTOMER SERVICES .My family and I have experience poor customer services at this restaurant on several different occasions. My family and I frequent this establishment on a regular basis, and we have found that there is a reoccurring problem with employee customer service. The only reason that we have continued to patronize this place of business, is because my family and I truly enjoy your Peruvian dishes. During my most recent visit to this restaurant , my family and I had the worse customer service that we have ever experience from any restaurant ever!!!
When we arrived at this establishment, we ordered our meal and waited patiently for our food to be prepared. We were told approximately 10-15 minutes after we ordered our food that the restaurant had run out of rotisserie chicken. The server did not ask if we wanted to order something different, but proceeded to tell us that we would have to wait for what we had already ordered. Because we really enjoy peruvian food, we decided to wait and ordered appetizers. After another 30 minutes wait, we still did not get our appetizers or meal. During this time, the server had not returned to our table to bring our order or check on us. When we finally got his attention, we asked why we had not received our appetizers; he stated that the cook had to leave the restaurant to purchase some hot dogs from the grocery store. My family and I were very disappointed that no owner, manager or server ever came over to our table, to explain or apologize for the long wait time, or poor customer service my family and I were experiencing.
Finally, after approximately 1½ hours of not getting any food or service, we decided to leave and patronize another competitor restaurants. My family and I still can’t believe the poor customer service that we received on this last visit, especially with the state of today’s economy; good customer service should be a primary focus/goal. Apparently this company or employee’s do not realize that Good Customer Service is critical and the key to success in any business today, and word of mouth on Poor Customer Service can sink a company fast.

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